Refund Policy

At Spyrus Wellness, customer satisfaction is of utmost importance. Due to the nature of wellness products, dietary supplements, and consumable goods, products that have been opened, used, or tampered with cannot be returned or exchanged. This policy is implemented to ensure the safety, hygiene, and quality of all products delivered to customers.

Returns will only be accepted if the customer receives an incorrect product, a damaged item, a defective product, or an expired product. Customers are requested to notify Spyrus Wellness within 48 hours of receiving their order by contacting the customer support team with their order number, clear photographs of the product, packaging, and the shipping label. Requests submitted beyond this period may not be eligible for return or replacement.

Once a return request has been received and verified by the Spyrus Wellness team, the product will be inspected to determine eligibility for a refund or replacement. If the request is approved, the refund will be initiated to the customer's original payment method. Depending on the payment provider or financial institution, the refunded amount may take 5–10 business days to reflect in the customer's account.

Shipping charges, cash-on-delivery fees, gift wrapping charges, or any additional service fees are generally non-refundable unless the refund is being issued due to an error on the part of Spyrus Wellness. Refund requests that do not meet the eligibility criteria outlined in this policy may be declined at the sole discretion of the company.

Orders may be cancelled only before they have been processed or dispatched from the warehouse. Once an order has been shipped, it cannot be cancelled. Customers who wish to cancel an order are encouraged to contact the Spyrus Wellness support team as soon as possible after placing their order.

For reasons of health, safety, and hygiene, Spyrus Wellness does not accept returns or offer refunds on products that have been opened, partially consumed, damaged due to customer handling, purchased during promotional sales (unless defective), or returned without their original packaging. Spyrus Wellness reserves the right to refuse any return or refund request that does not comply with the terms outlined in this policy.